COVID-19 (coronavirus) Update
Information on COVID-19 (coronavirus)
The most reliable source of information on all developments surrounding COVID-19 (coronavirus) is the WHO (World Health Organization): https: //www.who.int/emergencies/diseases/novel-coronavirus-2019
For additional travel advice we always recommend to check local authority recommendations:
UK - https://www.gov.uk/guidance/travel-advice-novel-coronavirus
USA - https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
France - https://www.diplomatie.gouv.fr/fr/le-ministere-et-son-reseau/actualites-du-ministere/informations-coronavirus-covid-19/
Russia - https://www.rosminzdrav.ru/ministry/covid19
Germany - https://www.bundesregierung.de/breg-de/themen/coronavirus
Australia - https://www.smartraveller.gov.au/crisis/covid-19-and-travel
Already booked a car?
You can change your booking at any time If you have already made a booking, you are free to change the time and/or the place.
Don’t forget that the following is always possible:
Book later – postpone your rental for as long as two years. Our customer support offers no limits on the amount or type of changes required, or within what period, however we advise to do so in advance to avoid last-minute cancellation fees.
Go somewhere else – choose a car in a different destination.
Whatever you decide, you can change your booking by contacting our Customer Support by either phone or email. We suggest email for faster feedback due to the high number of inbound calls.
You can call us on:
UK: +44 (20) 8089-82-32,
United States: +1 (573) 664-02-88,
France: +33 (1) 8765-97-97,
Italy: +39 (02) 8736-07-75,
Spain: +34 (91) 903-83-13,
Germany: +49 (7432) 809-30-05
Please visit our Contact Us page for more dial-in numbers.
Please note that we don’t charge customers for changing their bookings, however we cannot guarantee the same price for you rental.
Looking to cancel your rental?
The vast majority of Booking Group bookings come with free cancellation as standard. If you cancel:
- At least 48 hours before your rental is due to start, you’ll get a full refund.
- Less than 48 hours before your rental is due to start, you will pay a cancellation fee.
Please refer to your rental and cancellation terms for more details
If you paid a booking deposit, or booked with suppliers with individual Cancelation policy the rules most likely will differ and we suggest customers to refer to the Car Rental Companies Terms of Rental directly.
To see your rental terms, access your booking, enter your email address and booking reference number, then click ‘Voucher’. You’ll find the cancellation policy under ‘AMENDMENTS & CANCELLATION’.
Of course, if you’ve booked a car somewhere that your government advises against visiting, or you’re in an area you’re not allowed to leave, you’ll get a full refund (including any booking deposit you may have paid) if you cancel before your rental is due to start.
Important: Due to a high number of global cancellations refunds may take several weeks. A popular alternative for our customers is a compensation voucher which provides you with faster access to car rental service products. This voucher is issued for the amount you paid upon booking and is valid for 2 years!
To request a cancellation or a compensation voucher you can call us on the below dial numbers or visit your client cabinet to cancel directly:
UK: +44 (20) 8089-82-32,
United States: +1 (573) 664-02-88,
France: +33 (1) 8765-97-97,
Italy: +39 (02) 8736-07-75,
Spain: +34 (91) 903-83-13,
Germany: +49 (7432) 809-30-05
Please visit our Contact Us page for more dial-in numbers.
Bought Full Coverage?
Cancelling your rental will automatically cancel your Full Coverage and you will get a full refund of the protection you paid if you cancel 24 hours before your rental is due to start.
